GROHE America Engagement Policy
The GROHE social media (Facebook, Twitter, Instagram, Pinterest, etc.) pages are a way to interact directly with our fans. We welcome you to share your personal stories, let us know your opinions, and post your suggestions and thoughts. We want you to feel comfortable interacting with other GROHE fans and being active in the community! These guidelines apply to private messages, as well as public posts.
Interaction & Conversation. Talk to us, talk to each other! GROHE welcomes and encourages conversation between you, the fans, and our brand. Basically, we want you to engage with us and one another as if we were all at a great party! Our 3 main guiding conversation pillars are:
- Be transparent: Dont' mislead or deceive in your identity
- Be kind: Treat other users on the social networks with respect
- Be truthful: Don't make false statements or claims
Stay on topic. All conversations & comments made on our social channels should be about our brand, products, or services – a post about your grandmother’s cat probably doesn’t have anything to do with bathrooms & kitchens! But if it does, please tell us!
Tell us about yourself. Who are you and what do you like about our products (or anything else you think we’d like to hear)? We reserve the right to everything posted on our social channels by us & by our community: all videos, images, and stories. By sharing content (images, videos, stories, etc.) on our social networks, users are giving permission to GROHE to possibly repurpose these for future use (social media, PR, marketing, etc.).
Be original. Make sure that you have the rights to the content you share. Any content that violates any laws or infringes on anyone’s intellectual property and copyrights will be removed.
We appreciate the support, but be nice. GROHE Warriors (or people who take it upon themselves to defend us) are appreciated, but please don’t engage in any negative behavior, name calling, etc. Your opinion is welcome, but please be respectful of each other!
Do not post inappropriate comments. Any inappropriate comments made may be deleted, and users who post inappropriate, continuously negative or profane comments will be blocked. Here are some examples:
- Referencing a competitive product in a way that may be defamatory or factually incorrect; or directing business, sales, or relationships to a competitor.
- Post comments & themes that are considered inappropriate:
- Spam/repetitive comments
- Solicitation of any kind
- Personal attacks
- Foul, abusive, obscene, pornographic, or generally offensive language
- Political content
- Defamatory comments towards the brand or its associates
Customer Service. Any customer service questions or product related requests on social media regarding products purchased and used in the USA should be directed to our Customer Service Department.
Contact Customer Service:
- Via LiveChat at http://www.grohe.us/ (look for the pop up screen for the chat)
- Email them at US-CustomerService@grohe.com
- Call at (800) 444-7643.
Product or company related questions, inquiries, comments, or concerns will be addressed as quickly as possible, generally within 24 hours, Monday – Friday between the hours of 9AM –5PM EST (excluding holidays).
Product Ideas. We want to hear your ideas! You’re welcome to send in your product insight, ideas and recommendations, but, please, don’t post them publicly on any of our social channels. If we find any ideas there, they won’t be considered. Please mail any product ideas to our Product Innovations Department.
- Product Ideas Address:
LIXIL Water Technology Americas
Attn: Innovation Team, Product Ideas
1 Centennial Avenue
Piscataway, N.J. 08855
- Public posts containing a user’s private information, such as a phone number or address, may be hidden or deleted to protect the users’ privacy.
Company Confidentiality. Please don’t discuss any sensitive company information, competitors’ confidential business information, legal disputes, or litigation on social media! We appreciate your discretion. Users that violate this term are subject to being blocked from participation.
Consequences. If you don’t follow these rules and guidelines, or the conversation falls outside of the social media platform’s (Facebook, Twitter, Instagram, YouTube, etc.) Terms of Service, unfortunately we’ll have to block you from participating on our social channels. We don’t want that, but we have to protect our other fans, too.
Revised on 9/12/2017